Getting to know the app
3 Feb 2020
Reset a forgotten app code
Learn how to reset your app code in just a few steps
Step 1 of 10
To begin, select Forgot your app code?
Step 2 of 10
Select NEXT.
Step 3 of 10
Enter your Username, then select NEXT.
Step 4 of 10
For your security you'll need to enter a few more details.
Enter your card number, followed by your Card PIN.
Once you've done that, select VERIFY.
Step 5 of 10
Check your phone for a one-time PIN (OTP) which we'll send to you.
Enter the OTP to continue.
Hint: OTPs don't always arrive immediately. Wait a bit, or select RESEND to get a new one.
Step 6 of 10
Select START.
Step 7 of 10
Now you can choose how you'd like to sign in.
Select App code. You can of course also select fingerprint or face recognition, depending on what device you use.
Step 8 of 10
Enter a new app code.
Note that this is not your ATM PIN.
Step 9 of 10
Finally, enter your new app code once more.
Step 10 of 10
All done!
Use your new app code to sign in to the app or online banking.
