Building insurance

You’re covered for destruction or damage caused by subsidence or heave of the land supporting the dwelling or landslip, provided it isn’t caused by or doesn't arise from:

• Storm, rain, hail, wind, snow and flood
• Any excavation other than mining
• Alterations, additions or repairs to the dwelling
• Compaction of infill or consolidation of the soils
• Settlement, shrinking or expansion of the dwelling

Optional cover for full subsidence is available, and can be extended to:

• Foundations and solid floor slabs up to ground level
• Swimming pools, tennis courts, patios, terraces, driveways, paths, septic or conservancy tanks, drains, water courses, walls, gates, posts and fences

We’re not liable for:

• Any work that's needed to prevent further destruction or damage from subsistence
• Heave or landslip, unless design precautions were taken during the original construction or during subsequent additions

• Structural defects or any pre-existing damage
• Wear and tear, rust and gradual deterioration
• Damage caused by pests or insects
• Loss, destruction or damage caused by defective workmanship, materials or design
• Cracks, unless resulting from an external cause which is not excluded
• Consequential or indirect loss of any kind including the unavailability of matching materials
• Any loss or damage where the cost of repairs or replacement is within the policy excess

• Premiums are based on the cover you choose and your risk profile

1.    Email

a.    Send an email to [email protected]

2.    Logging into Insurance Online 

1. Go to www.standardbank.co.za
2. Click on “Sign into your accounts”
3. Select Insurance Online
4. Login / If not yet registered, you will need to register after clicking on login
5. Under the “My Insurance” tab, select “My Claims”
6. Select Policy to claim under
7. Select “New Claim”
8. Follow the prompts to load the claim

3.    Use Standard Bank Mobile App 

1. Sign into the App
2. Go to the Insurance Tile on your App
3.  “CLAIM” will appear in the bottom right corner of the tile
4.  Click Claim
5. Click the relevant policy
6. Accept the disclaimers
7. Follow the prompts to load the claim

4.    Contact us on 0860 123 444
 

What do I do before installing solar panels?
Consult a registered, reputable, and authorised installer. You must receive an installation and compliance certificate from the company installing the panels.

How do I ensure my solar panels are covered on my policy?
Inform Standard Bank Insurance Brokers of the addition of solar panels, any off-grid and electricity back-up systems to ensure you are adequately insured.

What information do I need before contacting my broker?
You need to provide us with the value of the items you are installing so we can include in your sum-insured, i.e., the overall amount your home is insured for, an invoice, COC (Certificate of Compliance) and any rental agreement. 

Will I qualify for the tax incentive?
You may be eligible for a new tax incentive for installing solar panels. The incentive will allow you to claim 25% credit on the cost of the solar panel expense for the year 1 March 2023 to 29 February 2024. The solar panel expense is up to a maximum of R15 000 per person.

Who do I contact to add cover to my policy?
You can update your policy by completing and submitting the CALL ME BACK form above or by calling us on 0860 123 999.