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How to report unethical behaviour

The Standard Bank Group is committed to establishing a culture of integrity, transparency, openness and compliance, in accordance with our Group Values and Code of Ethics.

If you suspect any unethical behaviour (including theft, fraud or corruption) by any of our employees, clients or suppliers, report it immediately to our independent whistleblowing reporting channel. The whistleblowing reporting channel is available 24/7/365 days a year.

Please do not report client disputes, account queries and complaints via the whistleblowing reporting channel.

How to protect your identity when reporting

There are 3 options to choose from to protect your identity and we encourage partially anonymous and confidential disclosures as such disclosures will better assist in the investigation process.

  • Totally anonymous
    If you decide to be totally anonymous, then you don't need to provide your name or any information that might reveal your identity, hence nobody will know that you reported the incident.
  • Partially anonymous
    If you decide to be partially anonymous, then your personal details will be known only to the Deloitte Tip-offs Anonymous contact centre that manages the whistleblowing reporting channel. At no point will these details be divulged to Standard Bank Group.
  • Confidential disclosure
    If you agree to the confidential disclosure of your personal details, then your name and contact details will be known to the Deloitte Tip-offs Anonymous contact centre and the investigators who will conduct the investigation.
Contact details
Angola
Angola
International
Botswana
Botswana
International
China (Beijing)
China (Beijing)
International
Cote D’Ivoire
Cote D’Ivoire
International
Democratic Republic of Congo (DRC)
Democratic Republic of Congo (DRC)
International
Ghana
Ghana
International
Kenya
Kenya
International
Kingdom of Eswatini
Kingdom of Eswatini
International
Lesotho
Lesotho
International
Mauritius
Mauritius
International
Mozambique
Mozambique
International
Namibia
Namibia
Nigeria
Nigeria
South Africa
South Africa
International
Tanzania
Tanzania
United Arab Emirates (UAE)
United Arab Emirates (UAE)
International
Uganda
Uganda
International
UK – London, Jersey and Isle of Man
UK – London, Jersey and Isle of Man
International
USA (New York)
USA (New York)
International
Zambia
Zambia
International
Zimbabwe
Zimbabwe
International
Alternate reporting channels