Telephone and speech banking
Bank from a fixed line or cellphone using our 24/7 automated service, or speak to a consultant during the week, over the weekend or on public holidays.
Some of the benefits
Multilingual
Choose to do your Speech Banking in English, Isizulu, or Afrikaans
Easy to use
Use your phone’s keypad or switch to speech and back when following the prompts
Safe and secure
Your unique card PIN protects you when you’re accessing your accounts and making payments
Zero costs
There are no sign-up or monthly subscription fees when you use our Telephone and Speech Banking service
What you can do
- Make payments
- Make inter-account transfers
- Buy prepaid airtime, data or electricity
- Change your overdraft limit
- Receive transaction confirmation
- Get copies of your statements
Speech banking
- If you can hear the prompts clearly, the system will be able to hear your instructions
- To switch on system guidance, say ‘Guide on’, and ‘Guide off’ to switch it off
- To speak to a consultant, say ‘Consultant’
- To exit or cancel a transaction, say ‘Main menu’
- To specify which transactions you want read or sent to you, say ‘Money in’, ‘Money out’ or ‘Both’
- To exit telephone banking, say ‘Log off’ from anywhere in the menu
What it costs
- No sign-up fee
- No monthly subscription fees
- Standard network rates apply
How to get it
To register
- Call us on 0860 123 108 between 8am and 9pm, Monday to Friday
- Or call us between 8am and 4pm on weekends and public holidays
To access our 24/7 automated services or speech banking
- Call 0860 123108
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What you can do
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Speech banking
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What it costs
-
How to get it
- Make payments
- Make inter-account transfers
- Buy prepaid airtime, data or electricity
- Change your overdraft limit
- Receive transaction confirmation
- Get copies of your statements
- If you can hear the prompts clearly, the system will be able to hear your instructions
- To switch on system guidance, say ‘Guide on’, and ‘Guide off’ to switch it off
- To speak to a consultant, say ‘Consultant’
- To exit or cancel a transaction, say ‘Main menu’
- To specify which transactions you want read or sent to you, say ‘Money in’, ‘Money out’ or ‘Both’
- To exit telephone banking, say ‘Log off’ from anywhere in the menu
- No sign-up fee
- No monthly subscription fees
- Standard network rates apply
To register
- Call us on 0860 123 108 between 8am and 9pm, Monday to Friday
- Or call us between 8am and 4pm on weekends and public holidays
To access our 24/7 automated services or speech banking
- Call 0860 123108