Frequently Asked Questions-E-channels
Get more information about our E-channels options such as *909#, Mobile App, Internet Banking
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Electronic Funds Transfer (ETF)
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@Ease Wallet
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Debit and Credit Cards
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Mobile App and Internet Banking
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USSD
Through what channels can I initiate electronic funds transfer (EFT)?
Electronic funds transfer (EFT) is available on:
- Mobile Banking
- USSD *909#
- Internet Banking
- @ease wallet
- ATM
- And any Stanbic IBTC Branch
What is an Electronic Funds Transfer (EFT)?
An electronic funds transfer (EFT) is when you send money through digital platforms from one account to another, either within the same Bank or between different Banks, without the direct involvement of a Bank Staff. ETF can be done through our Mobile App, Internet Banking platform, @ease wallet, USSD, and ATMs. If you are in our branch, you can also make use of digital units that are enabled for EFT.
How do I log a failed transaction on @ease wallet?
You can log failed transaction on @ease wallet through the mobile app by following the steps below:
- Log into the @ease wallet on the mobile App
- Click on "More"
- Select "user feedback and follow the prompt
How do I reset my @ease wallet?
You can reset your @ease wallet through the Mobile App or USSD.
USSD:
- Dial *909*9#
- Select 6 Other services
- Select 4 Reset PIN
Mobile App:
- Launch the Stanbic IBTCMobile App
- Click on login on the .@ease module, then select "Forgot PIN'
- Enter your new PIN and submit
How can I open a Stanbic IBTC @ease wallet?
You can open an @ease wallet through any of our digital channels:
USSD: Dial *909*9# and follow the simple prompts to create a wallet.
Mobile App: Download the Stanbic IBTC Mobile App from your Google Play Store or iOS App store; select the @ease module; and follow the simple prompts to create an @ease wallet.
Agent location: Visit any Stanbic IBTC @ease Agent or any Shared Agent Network Expansion Facilities (SANEF) Agent location nationwide and ask to open a Stanbic IBTC @ease wallet. You can also request an @ease debit card at any of the agent locations
How do I request for a new debit card?
You can request for a new debit card through:
- USSD
- Dial *909#
- Select 9
- Next, Select 1 My bank
- Select 5 service request
- Select 4 debit card request and follow the prompt
Mobile banking
- Click on profile
- Search for card management
- Click on request for a new card
- Enter preferred name on debit card
- Select account to debit
- Select pickup branch
- Enter transaction PIN and Submit
How do I retrieve my PIN?
- Log into the mobile app
- Select profile
- Select 'Retrieve Debit Card PIN'
- Select preferred account and follow prompt
How do I deactivate my Debit Card?
- Log into the mobile app
- Select profile
- Select Hotlist card
- Select preferred account and follow prompt
How to increase transaction limit on mobile app
You can increase your tranaction limit by:
- Log into the mobile banking App
- Click on profile
- Select manage transaction limit
- Select the preferred limit
- Select either PIN or Token
- Enter your transaction PIN and submit
How to change Transaction PIN
You can change your PIN by :
- Log into the mobile app
- Select profile
- Select Reset Transaction PIN under Security
- Select preferred account and follow prompt
How to make card less withdrawals
You can make card less withdrawals on an ATM using our Paycode services by following the steps below:
- Log in to the @ease wallet through the Mobile App or USSD – *909#
- Select ‘Withdraw Money’ and choose ‘ATM’ as the withdrawal channel
- Enter the amount to withdraw followed by a withdrawal 4-digit PIN to authorize the transaction
- The customer’s @ease wallet will thereafter be debited with the specified amount and fees while an 8 to 12-digit Paycode will be sent via SMS
- To withdraw cash from an ATM using the Paycode, press any of the side buttons on a Paycode-enabled ATM to initiate a cardless transaction
- Select ‘Paycode Cashout’ or ‘Quickteller Cashout’
- Enter the generated 8 to 12-digit paycode
- Enter the withdrawal amount for confirmation and the 4-digit PIN for authorisation
How do I reset my Mobile App or Internet Banking password?
You can reset your mobile app or Internet Banking password via Quick Services, Mobile App or Internet Banking.
Mobile App and Internet Banking:
- Open your mobile app or Internet Banking
- Select forgot password on the log in page
- Enter Internet Banking ID or Account number and account number linked to the card and follow the prompts
Quick Services:
Click here to reset your Internet Banking or Mobile App password.
How do I check my account balance?
- Log into the mobile app or Internet Banking
- Select preferred account to display account balance
How do I register for Internet Banking?
You can register for Internet Banking on the mobile app and Quick Services.
Mobile App:
- Download the Stanbic IBTC mobile app,
- Login to the "My Bank" module
- Select 'New here'
- Register for online banking
- Follow the prompt
Quick Services:
How do I request for my account statement?
- Log on to your mobile app or internet Banking
- Click on request for statement
- Enter duration
- Submit Request
How do I open a savings account?
- Dial *909#
- Select 9 for next
- Select 1 for My Bank and follow the prompts
How do I check my account balance?
- Dial *909#
- Select 9 for others
- Select 1 or My Bank
- Select 1 for account balance and follow prompt
You can also dial *909*1*1#
What are the USSD short codes?
The short codes are as listed below:
- *909*1# Transfer funds
- *909*1*1# Account balance
- *909*8# Data top up
- *909*44# EZ Cash
- *909*9# - @ease wallet