Set up and manage your internet banking access
Get set up in minutes to start using Internet Banking to manage your international accounts. Or learn how to recover and reset you password, and manage your personal profile.
Register for Online Banking
- Go to www.international.standardbank.com
- Click on the “Sign into your accounts” blue button at the top right of the page and click on “Online Banking”
- If you're an existing online banking user of the Standard Bank Group, go to "Sign-In with your Standard Bank ID" and sign in with your existing username and password.
- If you don't already bank online with Standard Bank, select “I’m new to Online Banking. Register".
- You will now need to:
- Enter your preferred name
- Provide a valid address email to receive a validation code
- Choose a username
- Enter and confirm a new password
- Click “Next”
- Enter the verification code sent to the email address you provided and select “Submit”. If you haven’t received the verification code within 15 minutes, you can request a new one by clicking the “Resend” button
- You will now be signed into Internet Banking, where you will begin to link youro Online banking profile with your bank accounts
- To do this, click on “Register”
- This process captures your personal details. If you have a joint account, each person must register individually
- Registration details needed:
- Customer Name (for a joint account, you need to enter the joint account details here)
- Customer Number (as found on your welcome email or bank statement)
- Choose and confirm a suitable Internet Client Number Password (this is not the password entered earlier when registering for Online Banking)
- Choose the transaction rights you would like active on your Online Banking profile in accordance with your banking mandate
- If you’ve selected “Payments”, you will need a security token that generates a secure ‘one-time’ password each time you authorise a payment. You will be prompted to provide delivery information for a security token to be sent to you
- Lastly, read and accept the “Terms and Conditions” to continue
- You will now see your confirmation for the Online Banking registration. The registration has automatically been forwarded to our Internet Administration Unit, who will contact you by telephone within 1 working day to validate this with you. A pdf document confirming successful registration will automatically download to your browser
- Keep this ICN and ICN password safe because they are used in the password recovery process
Reset Online Banking password
- Go to www.international.standardbank.com
- Click on the “Sign into your accounts” blue button at the top right of the website and click on “Online Banking”
- Click on the “Next” option to sign in
- Select “Forgot Password”
- Enter your username and click “Verify”, if you don’t remember your username, please click “Forgot Username”
- Enter your Internet Client Number (ICN) and ICN Password before clicking “Verify”
- You will then be prompted to enter the verification code that will be sent to your associated email address. When this has been entered in full the code will verify your identity
- Enter a new password
- You will be returned to the log in page where you can log in with your username and the new password
Are you a Group User looking for help with online banking?
See our online guides.
