Security tips
Your banking information and access to your accounts are at greater risk when using a mobile device.
General tips
Follow these tips to make sure your bank accounts are not compromised:
- Never leave your mobile device unattended when you are logged in
- Do not store any banking credentials on your mobile device
- Ensure that your banking credentials are unique and not used to log into any other websites, email accounts or apps
- Should you sell your mobile device, delete all your personal details and delink the device via your Mobile App settings
Lost or stolen device
In the event that your mobile device is lost or stolen:
- Contact our Fraud line immediately to report that your device is no longer in your possession and block your profile
- Report the incident to your mobile service provider who will help you blacklist your device
- Do not divulge any Android or iOS passcode or recovery security questions to anyone claiming to be from either Apple or Google store
Fraud helpline
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