How to get business debit card help | Standard Bank
Find out how to resolve queries or problems with your business Visa debit card. We have dedicated helplines available 24/7 to deal with your queries.
Helpline services
The Visa debit card helpline can be reached 24/7.
You can request the following services from this helpline:
- Card activation
- Card blocking
- Transaction queries
- PIN reminders
- Limit charges*
- Lost and stolen
- Fraud management
*Please contact your relationship manager during normal working hours if you would like to increase your daily withdrawal limit above the standard level.
Damaged, lost or stolen cards
Damaged cards
Should your card be damaged, lost or stolen, please contact our 24/7 Visa debit card helpline to order a replacement card*.
* A charge to replace your Visa card may apply.
All cards sent to countries outside the United Kingdom are dispatched by courier. Please note that the courier service will need your telephone number to ensure prompt delivery of your card.
We suggest that you also notify the relevant law enforcement agencies if you suspect your card has been stolen, or a crime has been committed using your card.
Lost/Stolen cards
Should your card be damaged, please contact our 24/7 Visa lost or stolen card helpline immediately.
We suggest that you also notify the relevant law enforcement agencies if you suspect your card has been stolen, or a crime has been committed using your card.